Resume / CV

Rey Lorenz B. Cabanog

Full Stack Developer & Cyber Security Enthusiast

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Summary

Working student with experience in dispatch, customer support, incident documentation,

and technical troubleshooting across voice, chat, and service operations.

Currently pursuing Computer Engineering with focus on cybersecurity, networking,

and practical systems support.

Location

Navotas City, Philippines, 1485

Phone / Email

0917-767-2769

reylorenzc@gmail.com

Highlights

  • Working student
  • Cybersecurity-focused Computer Engineering student
  • Cisco certifications in networking and security
  • Experience in dispatch, ticketing, chat, and voice support

Work Experience

Client Associate - Dispatcher

OpenAccessBPO / Creative Security Company • Ayala Ave., Makati

Jul 2025 - Present

  • • Serve as a central point of contact for incident management and rapid response.
  • • Manage incident logs and service tickets with accurate documentation.
  • • Monitor communication channels between field officers and management.

Order Fulfillment and Support

Sourcefit Inc. • Eastwood Cyberpark, Quezon City

Jul 2022 - Jun 2024

  • • Managed high-volume Level 1 ticket queues while maintaining a 95% satisfaction rating.
  • • Retrieved and verified requested data from databases and electronic files.
  • • Met productivity, quality, and sales targets through proactive problem-solving.

Chat Representative

Acquire BPO / VividSeats • Ortigas Center, Pasig City

Jun 2021 - Aug 2021

  • • Handled up to 8 concurrent chats while troubleshooting user inquiries.
  • • Provided personalized advice and technical assistance to customers.

Customer Service Representative

24-7 Intouch PH / Newell Brands / Walmart.com • Araneta City, Cubao, Quezon City

Nov 2019 - Apr 2021

  • • Maintained high customer satisfaction through proactive issue resolution.
  • • Supported both voice and chat operations across multiple accounts.

Education

BS Computer Engineering

Technological Institute of the Philippines - Manila

2018 - 2019; 2023 - Present

  • • Communications Officer, TIP Manila Supreme Student Council (2019-2020)
  • • CHED Scholarship recipient
  • • Dean's List, AY 2018-2019 (1st and 2nd Semester)
  • • Worked as Student Assistant
  • • Active member of CoESS and AWS

STEM

Our Lady of Fatima University - Valenzuela Senior High

2016 - 2018

Certifications

CCNA: Switching, Routing, and Wireless Essentials - Cisco Networking Academy (Dec 17, 2025)
Endpoint Security - Cisco Networking Academy / TIP Manila (Oct 14, 2025)
Cyber Threat Management - Cisco Networking Academy / TIP Manila (Sep 25, 2025)
CCNA: Introduction to Networks - Cisco Networking Academy (Aug 05, 2025)

Technical Skills

Networking & Security

TCP/IP, LAN/WAN, DNS, DHCP, VLANs, IPv4/IPv6, Switch & Router Configuration, Endpoint Protection, Patch Management, Cyber Threat Management

Tech Support & OS

Windows Troubleshooting, MacOS Troubleshooting, Hardware & Software Configuration, VoIP Support, Basic Network Administration

Incident Management

Salesforce, Oracle, Incident Logging, Documentation, Tier 1 Escalation Handling, High-Volume Issue Resolution

Tools & Software

Oracle, Salesforce, Gmail, MS Word, MS Excel, Avaya, Digital Communication Systems